Workshop Booking Terms

Last updated: 3 October 2026

These terms apply when you book a seat at an Optimal Africa workshop on optimalafrica.co.za. You accept them by ticking the box at checkout.

1. Who sells your seat

• Seller: EPM BUZ (Pty) Ltd, a private company, part of Optimal Africa.
• Registration number 2026/691616/07, registered with the Companies and Intellectual Property Commission (CIPC), South Africa.
• Director: Cecil van Niekerk.
• Physical address, also our address for legal notices: 13 Penny Street, Rayton, Gauteng, 1001.
• Email: info@optimalafrica.co.za · Telephone: +27 79 138 4286 · Website: optimalafrica.co.za.
• The workshops are presented by Optimal Africa Business Solutions.
• We do not belong to a self-regulatory body or subscribe to an industry code of conduct.

2. What you buy

A seat for one person at a specific workshop. Each workshop’s page states its date, time, venue (in person or online), what is included and the number of seats left. A seat is not a recording or a course you can take at another time unless the workshop page says so.

3. Price and payment

• Prices are in South African rand and are the full amount you pay. Neither company is registered for VAT, so no VAT is charged. There are no extra fees.
• Card: you pay on Paystack’s secure payment page. We never see or store your card details.
• EFT: we hold your seat for 3 business days. Your booking is confirmed when the payment reflects in our account; if it has not reflected by then, the seat is released.
• Free workshops: booking is still required so that we can manage seats.

4. Your confirmation

After payment you receive a confirmation email with the details of your booking. It is the record of your transaction; please keep it. Joining details for online workshops are sent before the workshop.

5. If you cancel

• Within 7 days of booking: you may cancel for any reason and receive a full refund, as long as the workshop has not started (Electronic Communications and Transactions Act, section 44).
• After that: a full refund if you cancel 7 days or more before the workshop; 50% if you cancel within 7 days of the workshop; no refund if you cancel within 48 hours of the start.
• We waive these deductions in the event of death or hospitalisation of the person booked.
• You may send someone else in your place at no charge; tell us their name before the workshop.
• To cancel, email info@optimalafrica.co.za with your order number.

6. If we cancel or reschedule

If we cancel or move a workshop, you choose between a full refund and a seat at the new date. If we cannot give you a seat because the workshop is over-booked, we refund the price with interest and the reasonable costs you incurred directly because of the booking, as the Consumer Protection Act (section 47) requires.

7. Refunds

Refunds are paid to the original payment method (card refunds through Paystack; EFT refunds to the account you paid from) within 30 days of the cancellation.

8. Security and privacy

Bookings run over an encrypted connection and card payments on Paystack’s secure page. Our Privacy Policy explains how we use your booking details.

9. Complaints and disputes

Please contact us first at info@optimalafrica.co.za; we will reply within 5 business days. If we cannot resolve the matter, you may approach the National Consumer Commission or another forum available to you under South African law. South African law applies to these terms.

10. Who may book

You must be 18 or older to book. Schools and youth programmes book through an educator or organiser.